Logical Data Management as a Key to Customer Success I Serie: Datenhelden

Richard Walker, SVP & Chief Customer Officer at Denodo, joins host Gero Presser from Dataciders for a deep-dive discussion into the foundations of customer success and the essential elements that fuel it.

In a fast-evolving digital environment, organizations are confronted with ever-growing volumes of data, mounting pressure to optimize storage, and the need to accelerate their time-to-market. Alongside these challenges, compliance with regulatory frameworks and robust data security are more important than ever. These conditions have sparked a greater urgency for solutions that can effectively tackle these complex demands.

With decades of experience in enterprise software, sales leadership, and customer engagement, Richard Walker shares his perspective on how businesses can identify what truly drives customer success. He and Gero explore the differences between traditional and logical data warehousing, highlighting how modern architecture, enabled by logical data layers, can provide faster, more agile access to information—giving organizations a distinct competitive advantage. A key theme throughout their conversation is the role of data virtualization as a cornerstone of next-generation data management and a vital component of successful customer experiences.

About Richard Walker:
Richard Walker is the Senior Vice President and Chief Customer Officer at Denodo Technologies, where he leads the Customer Success division. With over 20 years of leadership experience across sales, implementation, and partner strategies, he brings a deep well of industry knowledge and insight to the conversation.

What you’ll learn in this session:

• The top three challenges customers are currently facing—and how to address them effectively
• How to rethink and rebuild a future-proof data architecture
• Insights into the customer journey and where key opportunities lie
• A look ahead at how intelligent, self-learning data ecosystems could shape what’s next

As part of our „Datenhelden“ series, Dr. Gero Presser, CEO of Dataciders, regularly engages with influential voices from the world of data and AI. These conversations offer expert perspectives on how innovative technologies are transforming decision-making and driving the future of business.